Email us your question at customerservice@lctubestore.com

• What happens if I lose my packages due to a computer crash or similar?
• I placed my order when should I expect it?
• I want to purchase a gift certificate, how do I do it?
• Do I need a license number or code for my packages?
• How often is there a newsletter?
• What is the newsletter all about?
• How can I recieve up-to-date announcements on new packages and sales?
• What format do the packages come in?
• Can I share packages with other people?
• How long are my packages good for?
• I recieved a gift certificate, how do I use it?

What happens if I lose my packages due to a computer crash or similar? TOP

Just send us an email to customerservice@lctubestore.com from the email account you purchase with, explain what happened , & let us know which packages you need replaced. Replacements are free of charge.

I placed my order when should I expect it? TOP

24-48 hours, not counting most major holidays. If you have not recvieved your packages past the 48 hour mark please send us an email to customerservice@lctubestore.com and we will double check all orders.

I want to purchase a gift certificate, how do I do it? TOP

You can find Gift Certificates under info at the bottom right corner. Fill out that info and press add to cart.

Do I need a license number or code for my packages? TOP

Nope you just use the artists name, link, & your initals. Example if my name is Cindy Smith I put on my tag ©artistname www.artist.com CISM

How often is there a newsletter? TOP

4 times a year, it's seasonal :)

What is the newsletter all about? TOP

It's updates on products & packages & new happenings with Lacy Clagg and the LCTS

How can I recieve up-to-date announcements on new packages and sales? TOP

You can be a member of our Official Forum www.aimoo.com/lctubestore or at the Yahoo Group http://groups.yahoo.com/group/LCTubeStore/

What format do the packages come in? TOP

PSP 5 But if you need them as a psd or png please send us an email and we can send an alternate version to you

Can I share packages with other people? TOP

no way! even free stuff its not cool to share. You should just point them over to the site

How long are my packages good for? TOP

All packages come with lifetime usage

I recieved a gift certificate, how do I use it? TOP
When you go to check out you will need to enter your Gift Voucher in the appropriate box, click on recalculate and then you can checkout.